Terms and Conditions

Welcome to Level Up Wellness ("we," "our," "us"). By accessing or using our website located at www.levelupny.com (the "Site") and our services, you agree to comply with and be bound by the following terms and conditions (the "Terms"). If you do not agree to these Terms, please do not use our Site or services.

1. Acceptance of Terms

By using our Site, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

2. Services

Level Up Wellness provides various wellness services, including but not limited to infrared sauna, cold plunge, compression therapy, red light therapy, and products from our wellness bar (collectively, the "Services"). The specific terms and conditions for each Service may vary and will be provided at the time of booking.

3. Eligibility

Our Services are intended for users who are at least 18 years old. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

4. Health Disclaimer

Our Services are designed for general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease. You should consult with a healthcare professional before starting any new wellness program. By using our Services, you acknowledge that you understand the potential risks and agree to assume full responsibility for your health and well-being.

5. Booking and Cancellation Policy

  • Booking: All Services must be booked in advance through our Site, IOS/Google app, or by contacting us directly.

  • Cancellation: Cancellations must be made at least 12 hours before the scheduled appointment. Failure to cancel within this timeframe may result in a cancellation fee.

6. Memberships

We offer various membership plans with different benefits and pricing. Memberships require an initial minimum commitment of three months and will renew on a month-to-month basis thereafter. Members may cancel their membership with 15 days' notice before the next billing cycle. Memberships come with a 10% discount on additional services, select merchandise, and Wellness Bar purchases.

7. Payments

All payments for Services and memberships must be made at the time of booking. We accept major credit cards and other payment methods as indicated on our Site. Prices for Services and memberships are subject to change without notice.

8. User Conduct

You agree to use our Site and Services only for lawful purposes. You are prohibited from:

  • Using our Site in any way that violates any applicable federal, state, local, or international law or regulation.

  • Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.

  • Attempting to gain unauthorized access to any portion of the Site or any other systems or networks connected to the Site.

9. Code of Conduct

We expect all clients to conduct themselves respectfully while using our facilities. Any disruptive, abusive, or inappropriate behavior may result in the termination of Services without a refund. Level Up Wellness reserves the right to refuse service to anyone who violates these terms.

10. Personal Belongings

Level Up Wellness is not responsible for lost, stolen, or damaged personal belongings.

11. Intellectual Property

All content on our Site, including text, graphics, logos, images, and software, is the property of Leveluppk LLC or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our Site without our express written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Leveluppk LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or Services. Our total liability to you for any damages arising from or related to these Terms or your use of our Site or Services shall not exceed the total amount paid by you to us in the past six months.

13. Indemnification

You agree to indemnify, defend, and hold harmless Leveluppk LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our Site, Space, or Services.

14. Governing Law

These Terms and your use of our Site and Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles.

15. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which explains how we collect, use, and protect your personal information, is incorporated into these Terms and Conditions by reference.

16. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms and Conditions.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: Contact@levelupny.com

  • Phone: (845)-288-0722

  • Address: 2701 West Main Street, Wappingers Falls, NY, 12590

Additional Terms for Specific Services

18. Wellness Bar

Our wellness bar offers nourishing smoothies and artisanal pour-over coffee to complement our wellness therapies. These products are not intended to diagnose, treat, cure, or prevent any disease. Please inform the staff of any allergies or dietary restrictions.

19. Membership Details

  • Level One: $110 per month, includes four sessions.

  • Level Two: $200 per month, includes eight sessions.

  • Level Three: $280 per month, includes twelve sessions.

  • Level Four: $320 per month, includes sixteen sessions.

  • All memberships come with a 10% discount on additional services, select merchandise, and Wellness Bar purchases.

  • Memberships require an initial commitment of three months and renew month-to-month.

  • A maximum of 4 credits can roll over to the next cycle.

  • Please provide 15 days' notice before the next billing cycle to cancel any membership.